Strayer BUS 430 Chapter 3 quiz "Microsoft is always two years away from failure"
• Question 1
When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of
• Question 2
Value chain measures would generally be less valuable to
• Question 3
In choosing performance measures, an organization might consider all of the following criteria except
• Question 4
The service-profit chain model
• Question 5
Productivity is the
• Question 6
Which of the following would be a typical operational-level quality performance measure?
• Question 7
The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?
• Question 8
Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?
• Question 9
Which of the following is not a key dimension of service quality?
• Question 10
At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?
• Question 11
Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?
• Question 12
In regard to the value chain model, efficiency, cost and cycle time would be most related to
• Question 13
Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?
• Question 14
Regarding the service-profit chain model, which of the following is not viewed as internal performance?
• Question 15
The ability to respond quickly to changes in the amount and type of demand is called
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